KNOWLEDGE MANAGEMENT IN OPEN AND DISTANCE HIGHER EDUCATION: STUDENTS’ PERSPECTIVE

Abstract

Knowledge based economy become powerful to maximizing the value of organization. Open and distance learning higher education gives wider opportunity for the society with any kind of limitation such as economic, demographic, and geographic to pursue higher education. Indonesia Open University (UT) has utilized technology in learning process and other supporting activities. In learning process, there are learning assistance service mode: online tutorial and webinar tutorial, that can be chosen according to student needs. The purpose of this study is to analyze how the integration of technology affects knowledge management among student in UT. This is a qualitative study. Interview and forum group discussion is conducted with students from four faculty and explored the critical factors in determining technology using for learning activities. Thematic analysis is used in analysing the responses. Online tutorial and webinar tutorial has accommodated the knowledge creation process. Some factor that become the key factor determining technology use in knowledge management are the features, learning content, interaction, and infrastructure.