ANALYSIS OF LEARNING ASSISTANCE SERVICES WEBINAR TUTORIALS IN THE COVID-19 PANDEMIC

Abstract

Universitas Terbuka (UT) as a State University which is the pioneer of Distance Education (PJJ) in Indonesia. UT has provided two kinds of learning service assistance namely face-to-face tutorials and online tutorials. UT provides alternative learning assistance services such as webinar tutorial (TUWEB) as an option for learning assistance services for face-to-face tutorials are not possible during the pandemic, therefore it is important to thoroughly analyze and evaluate the webinar tutorial learning assistance service, both from the evaluation of teaching staff (tutors), user experience and user satisfaction of students towards TUWEB as well as comparisons of academic achievements of students participating in TUWEB and other learning assistance services organized by UT as material for evaluation and improvement in the implementation of TUWEB in the future. This study is conducted purposively with 1.185 students and 222 tutors as the respondents. It is analyzed descriptively and quantitatively by using multiple linear regression analysis. Based on the result, it was found that the performance of TUWEB UPBJJ-UT Bengkulu tutors generally had met the expected quality standard criteria so that it was recommended to return to teaching the same subjects. As many as 71% of respondents get a good user experience and 77% of respondents get high user satisfaction with TUWEB learning services assistant while the variables that have a significant effect on user satisfaction of TUWEB learning aid services are dependability and stimulation. The average value of the cumulative achievement index of all respondents is the highest average GPA obtained by TUWEB service users which is 3.56, the smallest is the average GPA of TMK service users of 3.21, and the average GPA of Tuton learning assistance service users is 3.40.