PRAMELIA, Shanti; DORA, Yenny Maya. The influence of e-service quality and chatbot usage on customer satisfaction. Forum for University Scholars in Interdisciplinary Opportunities and Networking, [S. l.], v. 1, n. 1, p. 769–776, 2025. Disponível em: https://conference.ut.ac.id/index.php/fusion/article/view/2896. Acesso em: 14 mar. 2025.