Strategy to Improve the Performance of Village Apparatus in Public Services at the Karangjati Village Hall Office, Sampang District

Abstract

The purpose of this study is to analyze strategies to improve the performance of village apparatus in public services to the village community in Karangjati Village, Sampang District. The research method used is a qualitative method with descriptive research because the researcher makes direct observations of the location in the field, to see directly what actually happened in the field. The analysis technique used is an interactive model of Miles, Huberman and Saldana (2014:14). The method used in this study is to use a qualitative approach by conducting interviews with the village head and also the village apparatus of Karangjati Village, Sampang District, this research was carried out in Karangjati Village, Sampang District because in Karangjati Village has met the research criteria of the existing problems, in addition to that also Karangjati Village based on existing information that has the best service but still There are public reports on public services. From this study, it was found that the strategy to improve the performance of village apparatus in public services in Karangjati Village, Sampang District has not been maximized because the factors that support public service performance have not been optimized. These indicators are violations of work discipline and mastery of information technology in public services. Based on one of the directions of the development of public administration at this time, it refers to the professionalism of the performance of the Karangjati Village apparatus in public services to the village community. This is oriented to the function of the government in providing public services to meet the needs of the community implemented by government agencies at the central to regional levels.