User-Centric Approaches to Information Literacy: Measuring Impacts at the Ardi Koesoema Library

Abstract

The enhancement of library service quality is pivotal to meeting user expectations. As a specialized library in Indonesia, the RI Ardi Koesoema (AK) Library is committed to user-focused service improvement through its information literacy programs, including forest information services and ecoliteracy initiatives. This study evaluates user satisfaction and examines the impact of these information literacy programs, emphasizing their relevance to user needs. Employing a qualitative methodology, the study involved 30 respondents for assessing user satisfaction and 19 respondents for evaluating the ecoliteracy program. Data were gathered through questionnaires and analyzed using a Likert scale followed by qualitative interpretation. Findings reveal that most users were satisfied with the library’s free access, professionalism of librarians, and friendly environment, though 30% highlighted dissatisfaction with the collections. To address this, the library must enhance its collections while maintaining regular ecoliteracy programs to strengthen its role in promoting environmental and forestry literacy. By addressing user satisfaction, applying data-driven strategies, and integrating eco-literacy, the RI Ardi Koesoema Library strengthens its role in environmental education and community empowerment. These efforts contribute to national literacy goals while advancing sustainable development.