Analysis of Service Quality and Effectiveness of Implementation of Blended Learning Prosfective Civil Servants Basic Training

Abstract

This study aims to analyze the quality of service and the effectiveness of the implementation of Blended Learning CPNS Basic Training at the BPSDM of Gorontalo Province. This study used a mixed research design conducted in 2024. The sample in this study were 120 Lastar participants in 2023. Qualitative data collection was carried out by conducting interviews, document analysis, and focus group discussions. Quantitative data collection was carried out using a questionnaire given to CPNS basic training participants. Data processing will be carried out using a data description model. The results of data processing will be analyzed descriptively qualitatively with generalizations made. The results of the study indicate that BPSDM of Gorontalo Province can organize Blended Learning CPNS Training well and effectively. Most training participants assessed the training facilities and instructor quality as very good. The challenge of blended learning CPNS Training is the limited face-to-face learning time for in-depth understanding of core value material and character building of participants. The Gorontalo Province BPSDM is needed to continuously improve the learning system and develop instructor competencies. This study analyzes the quality and effectiveness of the blended learning CPNS training program, the first of its kind implemented in Gorontalo Province.