International Conference on Multidisciplinary Academic Studies

Strategy to Improve the Performance of Village Apparatus in Public Services at the Karangjati Village Hall Office, Sampang District

Ananda Rizky Wijaya — 2024-11-14

The purpose of this study is to analyze strategies to improve the performance of village apparatus in public services to the village community in Karangjati Village, Sampang District. The research method used is a qualitative method with descriptive research because the researcher makes direct observations of the location in the field, to see directly what actually happened in the field. The analysis technique used is an interactive model of Miles, Huberman and Saldana (2014:14). The method used in this study is to use a qualitative approach by conducting interviews with the village head and also the village apparatus of Karangjati Village, Sampang District, this research was carried out in Karangjati Village, Sampang District because in Karangjati Village has met the research criteria of the existing problems, in addition to that also Karangjati Village based on existing information that has the best service but still There are public reports on public services. From this study, it was found that the strategy to improve the performance of village apparatus in public services in Karangjati Village, Sampang District has not been maximized because the factors that support public service performance have not been optimized. These indicators are violations of work discipline and mastery of information technology in public services. Based on one of the directions of the development of public administration at this time, it refers to the professionalism of the performance of the Karangjati Village apparatus in public services to the village community. This is oriented to the function of the government in providing public services to meet the needs of the community implemented by government agencies at the central to regional levels.

Smart City Development Policies in Tangerang City

Barkah Aulia — 2024-11-14

This study aims to comprehensively assess the progress of smart city development in Tangerang City, Indonesia, and evaluate the effectiveness of the local government's implemented policies. It seeks to identify prevailing challenges and obstacles, as well as provide recommendations to foster enhanced stakeholder cooperation. The research employs a qualitative method with a descriptive approach. Data collection techniques include interviews, observations, and documentation. The data analysis process involves reducing the data and presenting the obtained information to draw conclusions. The research findings provide a comprehensive overview of smart city development in Tangerang City, highlighting both the positive impacts and challenges faced. The study identifies infrastructure limitations, low digital literacy, and insufficient stakeholder collaboration as key obstacles. This research contributes to the existing literature by providing a detailed analysis of smart city development in Tangerang City, specifically focusing on the effectiveness of local government policies and the challenges hindering its progress.

An Evaluative Analysis of Child Mental Health Policies in Tangerang City: A Review of The Implementation of The "Free Psychology Services" Program and Its Impact

Yopita Agrippina Harefa — 2024-11-15

Mental health is an essential part of the overall definition of health. Having good mental health means that our minds are in a state of peace and tranquility. According to a report from the World Health Organization (WHO), about 10-15% of children worldwide have mental health disorders. This study aims to evaluate how effective the "Free Psychology Service" program is in meeting the mental health needs of children in Tangerang City, with a focus on improving accessibility, service quality, and community involvement in utilizing these services. The research was carried out in Tangerang City such as the P3AP2KB Office, UPTD PPA, Junior High School (SMP). Data collection was carried out by Field Observation and Interviews with the Head of the P3AP2KB Office, Psychologists, Counselors, Deputy Principals, Teachers, and Junior High School (SMP) Students in Tangerang City. The research methods used in this study are Quantitative and Qualitative. The results of the study show that the main causes of children's mental health disorders in Tangerang City are physical violence, sexual violence (UPTD PPA), child development, psychological disorders, and parenting (PUSPAGA). The "Free Psychology Services" program has a positive impact but is not optimal due to a lack of understanding of the importance of mental health from an early age. This research is expected to be the basis for the development of more comprehensive programs and policies in supporting children's mental health.

The Qualification Levels of The Workforce in Batam City

Rizky Dwi Andrean — 2024-11-15

The city of Batam, as one of Indonesia's industrial and economic hubs, requires a workforce with qualifications that meet the demands of the ever-evolving labor market. This study aims to describe and analyze the qualification levels of the workforce in Batam, including education levels, technical skills, certifications, and their alignment with industry needs. The research uses a qualitative approach by gathering secondary data from various sources, such as government reports, labor statistics, and previous studies on Batam's key industrial sectors. The findings reveal a significant gap between the existing workforce qualifications and industry requirements, particularly in sectors that demand high technical skills and specialized certifications. These results indicate the need for further efforts by the government and the education sector to improve workforce skills and competencies through more targeted training programs. This study is expected to serve as a reference for policymakers to enhance and align workforce development programs with global market demands.

Chick N Long Surabaya: The Impact of Customer Experience on Customer Satisfaction

Unzi Zaila Risqi — 2024-11-15

Experience marketing entails creating a marketing plan that promotes the customer's unique experiences as well as the product itself. Then, Chick N Long focused on enhancing customer satisfaction through factors such as timeliness of service, brand awareness, and the availability of production tools and raw materials before expanding into the franchise system. The purpose of this study is to determine whether experience marketing affects Chick N Long's customer satisfaction. The researchers used 50 clients as samples, and the research instrument was a questionnaire. Purposive random sampling is a sampling technique. Multiple regression is employed to test hypotheses. The findings of this study suggest that customer experience (X), namely sense (X1), Feel (X2), Think (X3), Act (X4), and Relate (X5) has a simultaneous influence on customer satisfaction (Y), but has no significant impact on customer satisfaction (Y).

Strategy of The Pelembang City Transportation Agency in Increasing Light Rail Transit (LRT) Occupancy Through Feeder Transportation

Ely Lestari — 2024-11-16

Light Rail Transit is a transportation that aims to improve good transportation services to the community by creating an efficient, quality, and sustainable transportation system to support the implementation of traffic and road transportation services that are safe, comfortable, fast, smooth, and reliable. The feeder mode or feeder is one of the efforts made to connect areas that are not served by the main mode of transportation, such as trains or buses. The purpose of this study is to examine the strategy of the Palembang City Transportation Agency in increasing the occupancy of Light Rail Transit through feeder transportation and what obstacles are faced by the Palembang City Transportation Agency in increasing the occupancy of Light Rail Transit through feeder transportation. The research method used is qualitative descriptive. Data collection in this study is carried out in two ways, namely through primary data and secondary data. Research data was obtained directly from the field through observation, interviews, and documentation studies. The selection of informants is based on purposive sampling. As for data analysis, the researcher used interactive analysis. The implementation time of this research is planned within one year. The research was carried out in three locations, namely at the Palembang City Transportation Agency located on Jl. Pangeran Sido Ing Lautan 35 Ilir Palembang, South Sumatra Province. Then at the Light Rail Transit feeder transportation base and the Hajj Dormitory Light Rail Transit station. The Palembang City Transportation Agency has implemented a good strategy to increase Light Rail Transit (LRT) occupancy through feeder transportation to reduce obstacles in increasing Light Rail Transit (LRT) occupancy through feeder transportation. So that it can provide excellent service to the community, especially in the city of Palembang.

The Urgency of Law Perspective on Sexual Literacy in College Students as a Part of Sexual Violence Prevention

Andini Puansari — 2024-11-16

Sexual violence is every form of sexual act that harms the safety, comfort, and sexuality rights of an individual. As a response, Indonesia has ratified repressive laws against sexual harassment, such as the Law on Sexual Violence Crimes Number 12 Year 2022. The government’s focus on repressive acts left a gap in preventive acts such as sexual literacy, defined as education on an individual’s reproductive rights and awareness of sexual violence. The research informs 50 college students from the ages of 18 to 25 in Indonesia on their opinions on the ineffective impact of the laws regarding sexual harassment that have been passed by the government. Using mixed-method research that collects quantitative data through a questionnaire and qualitative data through interview. The aim of the research is to showcase the importance of sexual literacy as a preventive act against sexual violence. The research finds that respondents distrust the justice system even if they feel comfortable reporting sexual violence when it occurs due to the discriminative responses from police forces. Though respondents agreed of the importance of sexual literacy, the lack of formal education makes college students search for information on the internet which is highly uncensored, unregulated and informal.

The Role of The Bina Harapan Community in Developing The Potential of Persons with Disabilities: A Case Study of Ngembal Village, Wajak District, Malang Regency

Erika Nanda Saputri — 2024-11-16

The existence of a community in a particular environment is very useful and very much needed in shaping the self-identity of the members in it. The quality of a community lies in the involvement of members, administrators, and activities. In the disability environment in Ngembal Village, Wajak District, Malang Regency, the Bina Harapan community bridges various activities to support the potential of each individual with disabilities, ranging from children to adults according to their abilities. The type of research used by researchers is a qualitative method with observation and in-depth interviews. The results of this study indicate that from the information obtained, community leaders have a work program to support the potential of persons with disabilities by holding meetings twice a week, namely on Friday and Sunday. The work program that is carried out is different at each meeting to avoid boredom, the work program includes learning to draw, read, write, recognize currency, plant, make batik, learn to cook and embroider. Of course, the above work program will experience many obstacles because it adapts to the ability of the condition of the individual with disabilities themselves. The existence of Paguyuban Bina Harapan Wajak is a form of concern for people with disabilities with the hope that people with disabilities will be able to live independently and be more confident in the future.