TUTOR PERFORMANCE OF PUBLIC ADMINISTRATION MASTER PROGRAM

Abstract

The main commitment of Universitas Terbuka is always to improve the quality of academic services, including services in the learning process through online tutorials. The aim of this study was to determine student perceptions of the performance of online tutorial tutors for the Master of Public Administration Program in the January-June 2023 semester. The research method was through distributing questionnaires to students in the online tutorial application. Data and information were analyzed descriptively and tabulated based on the researcher's notes. The results showed that the performance of the online tutorial tutors for the Master of Public Administration Program in the January-June 2023 semester was generally in the good and very good category. What needs to be improved is the need to optimize the use of references which are shared in online tutorial applications and discussed by tutors so that student understanding can increase. The conclusion of the research is that increasing the understanding of students of the Public Administration Masters Program can be pursued through efforts to improve the quality of academic services, especially through online tutorials.