SERVICE QUALITY ANALYSIS ON THE LEVEL OF STUDENT SATISFACTION OF THE OPEN UNIVERSITY AT THE MAJENE REGIONAL OPEN UNIVERSITY OFFICE

Abstract

This study aims to analyze the quality of service on the level of student satisfaction at the Majene Regional Open University Office, especially in the Pasangkayu study group (pokjar) area. The method used in this study is qualitative analysis, which allows the researcher to delve into students' perceptions and experiences related to the services received. Data is collected through in-depth interviews, observations, and analysis of relevant documents. The results of the study show that the quality of the services provided has a significant influence on the level of student satisfaction. Some of the main factors that affect satisfaction include accessibility, speed of service, and quality of communication between staff and students. The study suggests improvements in certain aspects of the service to improve overall student satisfaction.