OPTIMIZING DIGITAL LEARNING: A SOFT SYSTEMS APPROACH TO KNOWLEDGE MANAGEMENT IN OPEN DISTANCE LEARNING

Abstract

Digital transformation in higher education, especially through open distance learning (ODL), has created a new paradigm in institutional knowledge management. This study analyzes the application of knowledge management in the context of ODL using the Soft Systems Methodology (SSM) approach, with a focus on optimizing the learning process and knowledge transfer in the digital environment. The research methodology uses a qualitative approach through systematic observation and comprehensive literature review on the implementation of knowledge management in various higher education institutions. The results of the study identified three main dimensions of the challenge: technological, socio-cultural, and managerial-organizational. Analysis using SSM produces an integrated conceptual model that connects various elements of the knowledge management system in the context of ODL. The main findings suggest that the successful implementation of knowledge management in ODL requires a holistic approach that considers the complex interactions between technological infrastructure, socio-cultural dynamics, and organizational structure. This research produces an implementation framework that can be adapted by higher education institutions in developing an effective knowledge management system to support distance learning.