DEVELOPMENT OF MOOCS ON ORGANIZATION CONFLICT MANAGEMENT: STRATEGIES, APPROACHES, AND IMPLEMENTATION IN ORGANIZATIONS

Abstract

This study aims to develop Massive Open Online Courses (MOOCs) on the topic of Organizational Conflict Management: Strategies, Approaches, and Implementation in Organizations as an alternative online learning platform to enhance conflict management skills in modern organizations. Employing the ADDIE development model (Analysis, Design, Development, Implementation, Evaluation), the study produced an LMS-based online course comprising eight learning sessions delivered through a self-paced instruction approach. The analysis phase involved interviews with conflict management experts to design case-based materials and contextually relevant conflict resolution strategies. Feasibility testing results indicate that the MOOCs meets the criteria of “Excellent” in media (84.5%), language (80.5%), and content (84.5%). The course materials were developed by integrating animated videos, automated assessments, and practical exercises. This MOOCs offers flexibility and broad accessibility in learning and is considered relevant to organizational needs in addressing complex conflict challenges. Therefore, it presents a strategic solution for enhancing both individual and organizational capacity in fostering a harmonious, adaptive, and productive work culture.