DIGITAL STUDENT CARD AS A PUBLIC SERVICE INNOVATION FOR OPEN UNIVERSITY STUDENTS IN THE REGIONS

Abstract

Public services in the era of information technology, must be relevant to the needs of students, including services to open university students. The Open University, which has 39 service offices throughout Indonesia, requires an efficient and effective bureaucracy in managing its students. One of the obstacles for regional UT Palembang students is the distribution of student identity cards which must be ensured by students. In fact, geographical factors of the area and poor transportation facilities have caused distribution to depend heavily on the head of Kelompok Belajar and expedition services, all of which have the risk of not reaching students. In fact, student identity cards are a very important tool so that students can take the exam. This study discusses efforts to overcome the distribution of student identity cards, through digital student card innovation. How to design a digital student card application that can be a solution to these problems. The findings of this study are a digital student card application that can be accessed by students directly without being dependent on third parties.