EMPLOYEE PERFORMANCE ASSESSMENT ANALYSIS IN CAFE FALCON SEKADAU USING THE BEHAVIORALLY ANCHOR TRANTING SCALE (BARS) METHOD

Abstract

Performance appraisal is an important process in the business world used to assess how well employees carry out their duties and responsibilities. Good employee performance significantly impacts the sustainability and success of a company’s operations, especially in the culinary business, such as cafés. The quality of human resources (HR) in a café, like Café Falcon Sekadau, is one of the main factors that determine the quality of service and customer satisfaction. This study aims to evaluate employee performance, particularly waiters, using the Behaviorally Anchored Rating Scale (BARS) method. Through structured and objective assessments, employee performance can be analyzed more clearly, helping management make decisions regarding promotions, compensation, and performance improvements. The results of this performance evaluation can enhance employee motivation and improve service quality at Café Falcon Sekadau, ultimately supporting the business’s competitiveness and long-term sustainability. Proper performance appraisal also provides important feedback for employees to continuously develop and enhance their skills.