IMPORTANCE OF COMMUNICATION AND NEGOTIATION SKILLS IN INDUSTRIAL RELATIONS TO ACHIEVE EMPLOYEE JOB SATISFACTION

Abstract

A harmonious and productive industrial relationship requires effective communication and negotiation skills between management and employees. This study aims to explore the importance of communication and negotiation skills in the context of industrial relations and their impact on employee job satisfaction. The research uses a qualitative approach, involving in-depth interviews and case studies conducted at several manufacturing companies. The findings reveal that clear, open, and empathetic communication skills strengthen the relationship between management and employees, reduce conflicts, and enhance collaboration. Moreover, effective negotiation skills enable both parties to reach mutually beneficial agreements, leading to increased employee job satisfaction. The study recommends that companies provide intensive training in communication and negotiation skills for both leaders and employees to create a conducive and productive work environment.