ANALYSIS OF OUTSOURCING CLEANING SERVICE MANAGEMENT ON USER SATISFACTION AT PT. SINDO ASIA CAPITAL GROUP OFFICE

Abstract

The influence of outsourcing management, especially cleaning services, on service user satisfaction at PT.Sindo Asia Capital Group is the subject of this study. With the hope of improving operational efficiency and service quality, outsourcing workers are increasingly being used by companies that provide cleaning services. This study was conducted using a qualitative approach. The study shows that outsourcing cleaning service management has a significant influence on the level of satisfaction of service users. Several important components, such as service quality, reliability, and responsiveness of outsourcing service providers, affect customer satisfaction. This study found that office service customer satisfaction can be increased by implementing effective outsourcing management. Recommendations are given to improve customer satisfaction by improving elements that are still less than optimal from outsourcing services.