COMPUTER REPAIR MONITORING SYSTEM DESIGN IN THE COMPANY

Abstract

Technological developments today are unavoidable, have a good impact on the running of a company's business. In this study the
authors are interested in designing a computer repair system in the company. In this study, the author uses the waterfall method, so that all stages of the system design can be observed in detail at each stage. The design of this system aims to facilitate management in the IT department, in monitoring the repair process of computers that need repair, either in the process of purchasing new parts, or there are improvements in the program side, until the computer is completed under repair. In this design, the speed of the repair stages can be monitored, and if there is a delay in repairs, departmental leaders can intervene directly, what are the obstacles in the computer repair process. This design utilizes open source applications, namely, Php programs, Apache servers, and Mysql databases. By utilizing a Webbased program, it makes it easier for every employee in the company to use the application either by using a smartphone or a desktop computer, compared to before, every employee in the company had to use email or telephone to confirm whether the computer repair had been completed or not.