Organizational Performance Improvement Strategies Through the Implementation of Balanced Scorecard at KPPN Jakarta VII

Abstract

KPPN Jakarta VII is a vertical agency under the Regional Office of the Directorate General of Treasury of DKI Jakarta Province, Directorate General of Treasury, Ministry of Finance which has the task of carrying out the authority as the State General Treasurer, distributing financing at the expense of the budget, and administering budget receipts and expenditures through and from the state treasury based on statutory regulations. In carrying out the tasks and objectives of the organization, KPPN Jakarta VII carries out performance management based on a balanced scorecard. Balanced scorecard is a strategic management system that guides leaders and members of the organization to translate the vision, mission, and strategy of the organization into real measurable actions. Organizational performance is measured so that it can reflect the achievement of organizational goals. This is very important as part of the implementation of good governance. This paper provides an overview of the implementation of the balanced scorecard at KPPN Jakarta VII as a tool in managing organizational performance. The method used is descriptive qualitative with primary data in the form of performance improvement strategies and organizational performance achievements. As a result, the consistent and continuously improved implementation of the balanced scorecard results in an increased organizational performance score of KPPN Jakarta VII and encourages the creation of service innovations as a form of adaptive organization.