Analysis of Accounting Information System on the Operational Implementation of Sales of Services and Insurance Claims at PT Asuransi Jiwa Manulife Indonesia

Abstract

This study was made with the aim of finding out the accounting information system in the operational implementation of service sales and insurance claims at PT Asuransi Jiwa Manulife Indonesia. The research method chosen is a type of qualitative research using an approach and described descriptively. The resource persons obtained from several parties were branch administration employees, one of the customers and branch leaders by collecting data through interviews and observations. The problems with PT Asuransi Jiwa Manulife Indonesia are that server services on the website often have errors when uploading documents so that they can hinder operations, too many applications are used so that they cannot be integrated properly, the understanding of insurance products in agents is still low, the recording of accounting information systems is manual so that it is prone to errors when entering report data,  Many customers complained about the claim fund disbursement process which took a long time. Based on this problem, the author provides a solution for the company to collaborate with the IT team to create an application or website that becomes a unit so that it can be easily accessed by customers and all agents at PT Asuransi Jiwa Manulife Indonesia.