CYBER SECURITY IN OUTSOURCING: STRATEGIES AND TECHNOLOGIES TO MITIGATE DATA SECURITY RISKS IN IT SERVICE MANAGEMENT (SYSTEMATIC LITERATURE REVIEW)

Abstract

The practice of outsourcing Information Technology (IT) services presents efficiency opportunities, but also increases data security risks due to sharing access with third parties. This study uses the systematic literature review (SLR) method to identify effective risk mitigation strategies and technologies in the context of IT outsourcing. This study collected 25 articles from various journals in the period 2010-2023, The analysis was conducted on literature from leading scientific sources, such as Scopus, IEEE Xplore, and ScienceDirect. The results of the study indicate that IT outsourcing risk management requires a systematic framework such as NIST or ITIL to reduce security risks. Although efficient, the success of outsourcing depends on strategic planning, clear contracts, and risk mitigation. Digital transformation adds to data security challenges that require regulation, awareness, and a holistic approach to protecting organizations.