THE INFLUENCE OF INFORMATION TECHNOLOGY AND SERVICE QUALITY ON USER SATISFACTION OF JKN MOBILE APPLICATION: CASE STUDY AT WADAS KARAWANG PUBLIC HEALTH CENTER

Abstract

This consider points to test the impact of data innovation technology and service quality on JKN Mobile application users. JKN mobile is an application developed by BPJS Kesehatan to provide services and information related to the National Health Insurance (JKN) program that can be accessed anywhere and its many features make it easier for users to find out their data. This study was conducted at the Wadas Karawang Health Center. The data was obtained after distributing questionnaires to 50 respondents at the health center using the purposive sampling method, with the SPSS testing tool. The results of the think about appeared of service to the satisfaction of JKN mobile users was very good and the service from the health center was good. User satisfaction is a benchmark for a service in a company or agency, there is still dissatisfaction with some users because the features are very many, and service quality is based on user satisfaction.