MOTIVATION AND WORK STRESS ON EMPLOYEE PERFORMANCE OF HOTEL MARS CITY DENPASAR BALI

Abstract

This research aims to analyze work motivation and work stress on employee performance at Mars City Hotel, Denpasar, Bali. In a highly competitive hospitality industry, employee performance is the main key in maintaining guest satisfaction and hotel reputation. This research uses a quantitative approach with a survey design of 100 employees as respondents. Data were collected through a questionnaire measuring employee motivation, work stress, and performance, which were then analyzed using descriptive and regression analysis. The study shows that there is a significant positive relationship between work motivation and employee performance, as well as a negative relationship between work stress and performance. Employees with high motivation tend to have better performance, while those with high stress levels tend to have lower performance. These findings indicate that the management of Mars City Hotel needs to pay attention to the factors that influence employee motivation and stress to improve overall performance. This study provides practical recommendations for hotel management to create a supportive work environment, including training programs, improved communication, and ef ective workload management. Thus, this study is expected to contribute to the development of more efective managerial strategies in improving employee performance in the hospitality industry in Bali.