WORKLOAD ANALYSIS AND ITS IMPLICATIONS FOR THE PERFORMANCE OF AIRCRAFT OPERATIONS INSPECTORS

Abstract

Transportation, particularly the air transport sector, plays a crucial role in supporting mobility and economic
development. However, the heavy workload of Aircraft Operations Inspectors can impact the safety and
operational ef ectiveness of aviation. This study aims to analyze the workload, the factors influencing it, and
ef orts to optimize the performance of Inspectors through ef ective workload management. This qualitative
research adopts a descriptive approach using interviews with three informants who are Aircraft Operations
Inspectors. The findings reveal that although work targets are considered realistic, numerous external and
internal factors, such as technical constraints, work environment conditions, and health and personal
motivation issues, af ect the inspectors' workload. Overall, inspector performance is reasonably good but
influenced by challenges in time management, coordination, and dependence on third parties. To optimize
performance, recommendations include better task planning, management of technical dependencies, and
provision of task-sharing technologies. With more ef icient workload management, aviation safety is expected to
improve.