Literature Review: Ethical Approaches in Employee Conflict Management for Building Sustainability in the VUCA Era

Abstract

Abstract
In the VUCA (Volatility, Uncertainty, Complexity, Ambiguity) era, companies face challenges in managing employee conflicts due to uncertainty and complexity. Leadership grounded in principles of fairness, transparency, and empathy is essential for resolving conflicts fairly and openly. A collaborative ethical approach can help prevent conflicts and create an inclusive work environment. This study aims to demonstrate that ethical leadership in conflict management can enhance workplace harmony, organizational resilience, and productivity while safeguarding the company's reputation amid uncertainty and rapid change. This research employs a Systematic Literature Review (SLR) method, analyzing an initial set of 17 journal articles, with 9 selected based on relevance, credibility, and contribution to the topic. The review highlights the importance of principles such as fairness, transparency, and empathy in effectively handling employee conflicts. The findings reveal that ethical leadership promotes fairness and open communication, fostering trust and collaboration among employees. Transparency reduces uncertainty, while empathy strengthens interpersonal relationships and workplace harmony. These findings are highly relevant for companies facing challenges in managing employee conflicts in the VUCA era.