THE INFLUENCE OF SOCIAL SUPPORT AND WORK STRESS ON JOB SATISFACTION MEDIATED BY WORK-LIFE BALANCE AT PT SAYAP MAS UTAMA (WINGS GROUP) DC MAMPANG

Abstract

This study aims to analyze the influence of social support and work stress on job satisfaction mediated by work-life balance on employees of PT Sayap Mas Utama (Wings Group) DC Mampang. This study uses a quantitative approach with a survey method by distributing questionnaires to respondents. The data collection technique used is in the form of distributing questionnaires to employees of PT Sayap Mas Utama (Wings Group) DC Mampang. The sampling technique in this study uses the simple random sampling method. The number of samples in this study was 97 respondents, so that each employee has the same opportunity to become a respondent. The data analysis technique used in this study is to use the Structural Equation Modeling (SEM) technique using Partial Least Square (PLS) with the help of SmartPLS 4.0 software. The results of the study indicate that 1) Social Support has a positive effect on Work-life Balance 2) Work Stress has a negative effect on Work-life Balance 3) Social Support has a positive effect on job satisfaction 4) Work Stress has a negative effect on job satisfaction 5) Work-life Balance has a positive effect on job satisfaction 6) Social Support on job satisfaction can be mediated by Work-life Balance 7) Work Stress on job satisfaction can be mediated by Work-life Balance.