ANALYSIS OF THE DEVELOPMENT AND INFLUENCE OF STANDARD OPERATING PROCEDURES (SOP) TO ASSESS THE EFFECTIVENESS OF THE WORK OF EMPLOYEES OF THE PRODUCTION DEPARTMENT OF PT. X SUMEDANG REGENCY, INDONESIA

Abstract

Standard Operating Procedures (SOP) are essential to the smooth running of a company's quality objectives, so companies must incorporate them into their work productivity. PT. X is a manufacturing company in Indonesia engaged in the rubber and polyvinyl chloride (PVC) industry, focusing on the manufacture of raw rubber spare parts for vehicles into finished goods. PT. X faces challenges in implementing SOPs due to various obstacles encountered by production staff, such as high work pressure, limited working hours, piece-rate systems, inappropriate leadership styles, and insufficient employee understanding. This study aims to analyze the development and changes in production employees' performance in implementing SOPs, including the challenges and solutions faced by production employees during SOP implementation, the company's solutions to address the suboptimal implementation of SOPs, and the development and comparison of production employees' performance in implementing SOPs. This research uses qualitative data with purposive sampling techniques in sample collection, consisting of 13 respondents: 1 Division Heads, 1 Section Heads, 1 Team Leaders, and 10 Production Operators. Data analysis uses forecasting techniques by collecting interview data, with results based on the strongest and weakest data. The research results indicate that the implementation of SOPs at PT. X from Generation A (1997–2006) to Generation B (2006–present) has improved due to the simultaneous efforts of both superiors and subordinates through training, motivation, and appropriate leadership styles, thereby fully raising production employees' awareness of SOP implementation. As a result, the quality of the products produced has improved, and product returns have decreased.