THE IMPACT OF IMPLEMENTING FLEXIBLE WORKING ARRANGEMENTS ON EMPLOYEE PERFORMANCE WITH WORK-LIFE BALANCE AS A MEDIATING VARIABLE AT THE DEPARTMENT OF MANPOWER AND TRANSMIGRATION OF WEST JAVA PROVINCE

Abstract

Technological advancements and changes in the dynamics of the labour market have encouraged government institutions to adopt more adaptive work models. This study aims to evaluate the impact of implementing Flexible Working Arrangements (FWA) on employee performance, while considering the role of Work-Life Balance (WLB) as a mediating variable in the relationship. The research was conducted at the Department of Manpower and Transmigration of West Java Province using a quantitative approach, involving a survey of 125 civil servants working under a hybrid system. Data were collected through a closed-ended questionnaire and analyzed using multiple linear regression and mediation tests. The results indicate that FWA has a positive and significant impact on employee performance, both directly and indirectly through the enhancement of work-life balance. Furthermore, WLB proved to be an effective mediator in strengthening the relationship between work flexibility and employee performance. These findings affirm that flexible work systems contribute to creating better life balance, which ultimately supports improved individual productivity. The implications of this study may serve as a reference for policymakers in formulating work regulations that promote employee productivity and well-being in the public sector.