THE EFFECT OF WORKLOAD ON TURNOVER INTENTION THROUGH WORK STRESS AS MEDIATION (STUDY ON PT DUA KELINCI PATI EMPLOYEES)

Abstract

The purpose of this study is to analyze the effect of workload on employees’ turnover intention at PT. Dua Kelinci Pati, with job stress as a mediating variable. Turnover intention is the tendency of employees to leave the organization before an actual decision is made, which can negatively affect operational performance, increase recruitment and training costs, and lower productivity. The population of this study was employees in the Bijian division with less than two years of work experience. Using purposive sampling, 100 respondents were selected. Data were collected through questionnaires and analyzed with SmartPLS 4.0 using a quantitative survey approach. The results show that workload positively influences turnover intention, meaning that heavier workloads increase employees’ tendency to leave. Workload also has a positive effect on job stress, which in turn raises turnover intention by reducing employees’ psychological comfort. Thus, job stress partially mediates the relationship between workload and turnover intention. The study concludes that to minimize turnover, companies should manage workload distribution, reduce work-related stress, and provide greater support to young and less experienced employees. By doing so, PT. Dua Kelinci can enhance employee retention, maintain workforce stability, and improve overall productivity.