THE INFLUENCE OF LEADERSHIP IN BUILDING RESILIENCE: A CASE STUDY ON GEN-Z EMPLOYEES

Abstract

This study uses a qualitative phenomenological approach to examine in depth the role of transformational leadership in strengthening the resilience of Generation Z employees, born between 1997 and 2012, in facing challenges in an increasingly dynamic and uncertain work environment. Through in-depth interviews with 10 Generation Z employees purposively selected from various private companies, this study explores how various leadership behaviors contribute to strengthening six dimensions of resilience, including emotional control, impulse control, optimism, problem-solving ability, empathy, and self- confidence. The research findings indicate that the implementation of the four main pillars of transformational leadership has a significant positive impact on the development of employee resilience. The pillar of ideal influence, reflected in leaders' exemplary emotional management during conflicts, inspires professional behavior in 80% of respondents. The intellectual stimulation pillar, through the creation of discussion spaces that encourage critical thinking, strengthens analytical skills and impulse control in 70% of respondents. Meanwhile, individualized consideration, manifested in assigning tasks according to competencies and providing personal guidance, enhances self-confidence in 80% of participants. Lastly, inspirational motivation, through recognition and the communication of a clear vision, builds optimism amid work pressure among 50% of respondents. The synergy between these pillars creates a work ecosystem that supports individual empowerment, enabling Generation Z employees to view challenges as opportunities for growth. These findings recommend that leaders adopt an adaptive communication approach and build a trust-based work culture to enhance employee well-being and productivity