THE IMPACT OF IMPLEMENTING FLEXIBLE WORKING ARRANGEMENTS ON EMPLOYEE PERFORMANCE WITH WORK-LIFE BALANCE AS A MEDIATING VARIABLE AT THE DEPARTMENT OF MANPOWER AND TRANSMIGRATION OF WEST JAVA PROVINCE

Abstract

Technological developments and evolving labor market dynamics have led government institutions to adopt more flexible and adaptive work models. This study seeks to examine the effect of Flexible Working Arrangements (FWA) on employee performance, with Work-Life Balance (WLB) serving as a mediating variable in the relationship. The research was carried out at the Department of Manpower and Transmigration of West Java Province using a quantitative approach, involving a survey of 125 civil servants operating under a hybrid work system. Data were gathered through a structured, closed-ended questionnaire and analyzed using multiple linear regression along with mediation analysis. The findings reveal that FWA has a significant and positive influence on employee performance, both directly and indirectly by enhancing work-life balance. Moreover, WLB effectively mediates the relationship, reinforcing the positive impact of work flexibility on individual performance. These results highlight that flexible work arrangements support better balance between professional and personal life, which in turn boosts productivity. The insights from this study can serve as a valuable reference for policymakers in designing work regulations that promote both employee well-being and performance within the public sector.