THE INFLUENCE OF SOCIAL SUPPORT AND WORK STRESS ON JOB SATISFACTION MEDIATED BY WORK-LIFE BALANCE AT PT SAYAP MAS UTAMA (WINGS GROUP) DC MAMPANG

Abstract

This study explored how social support and work pressure influence job satisfaction among employees at PT Sayap Mas Utama (Wings Group) DC Mampang, and work-life balance variables as mediation in this study. We employed a quantitative approach, gathering data from a random sample of 97 employees via a questionnaire survey. In this research, the data was evaluated using structural equation modeling and partial least square  with the help of SmartPls 4.0. Our findings indicate that social support positively affects both work-life balance and job satisfaction, while work pressure negatively impacts both. Significantly, work-life balance was found to mediate the connecting between social support and job satisfaction, and  the relationship between work pressure and job satisfaction. The research results show that both of these things are very important social support and effectively managed work pressure, channeled through a healthy work-life balance, in boosting job satisfaction within the organization.