SWOT ANALYSIS OF THE DISTRIBUTION MECHANISM FOR ELECTRONIC ID CARD BLANKS (CASE STUDY AT THE DIRECTORATE GENERAL OF POPULATION AND CIVIL REGISTRATION)

Abstract

The distribution of electronic ID card ( e-KTP) blanks plays a crucial role in supporting effective and equitable population administration services. However, in practice, the distribution mechanism still faces various challenges, such as inaccurate needs forecasting, limited travel budgets, and geographical barriers. This study aims to analyze the strengths, weaknesses, opportunities, and threats (SWOT) of the e-KTP blank distribution system from the Directorate General of Population and Civil Registration (Ditjen Dukcapil) to regional offices. Using a qualitative descriptive method, data was collected through in-depth interviews, direct observation, and document analysis of standard operating procedures (SOPs) and technical guidelines governing distribution. Findings indicate that while the distribution process benefits from well established SOPs and a serial-number tracking system, it remains deficient in terms of digitalized record-keeping and the accuracy of needs assessment. Opportunities exist in the development of an integrated digital system and the enhanced role of provincial authorities in collective distribution. Conversely, threats stem from fluctuations in demand and limited access to 3T (Frontier, Outermost, and Disadvantaged) regions. This study recommends that digitization be accelerated, real-time stock monitoring be implemented, and public transparency be enhanced to improve both operational efficiency and public confidence in population administration services.