THE EVALUATION OF STUDENTS’ SATISFACTION WITH ACADEMIC AND NON-ACADEMIC SERVICES AT KUPANG REGION

Abstract

This study aims to evaluate the level of student satisfaction with academic and non-academic services at the Kupang region. Kupang region is one of the distance learning units of Universitas Terbuka that provides distance education in East Nusa Tenggara. Data was collected through a survey method of active students and in-depth interviews to obtain their perceptions of various aspects of the services provided by the university.The results showed that the majority of students stated a high level of satisfaction with the academic and non-academic services at the Kupang region. These services include delivery of high-quality learning modules, availability of study materials and responsive tutor support. Students also appreciate the flexibility that Kupang region offers in arranging lessons to suit personal and professional needs.  Also several factors such as good academic guidance, accessibility of learning materials through online platforms, and adequate technological support make a positive contribution to the level of student satisfaction. However, there are several areas that need attention to increase student satisfaction. Several students expressed their dissatisfaction regarding the response and clarity from academics in providing assistance and information. In addition, several supporting facilities provided by the university need to be improved to make it more comfortable and friendly for students. In conclusion, this study shows that the Kupang region has succeeded in providing satisfactory academic and non-academic services for the majority of students. This study provides important insights for Kupang region to continuously improve its services to meet students' needs and ensure their satisfaction in their academic journey. However, further improvement efforts are needed to improve the quality of services provided in order to better meet the expectations and needs of students. The results of this study can be used as a guide in developing strategies and improving services in the future.