The Meaning of Passenger Satisfaction in Using Face Recognition Technology and On-Time Service: PT KAI Phenomenological Study
Keywords:
Passenger Satisfaction, Face Recognition, On Time ServiceAbstract
The purpose of this literature study is to develop a hypothesis regarding the influence of variables that can be used for further research in the field of marketing management. The research article on the meaning of passenger satisfaction in using face recognition technology and the timeliness of service is a scientific literature article in the field of marketing management. The approach used in this literature review is a descriptive qualitative one. The data collection technique is to use a literature study or to review relevant previous articles. The data used in this descriptive qualitative approach comes from previous research applicable to this research and is sourced from academic online media such as Thomson Reuters, Springer, Taylor & Francis, Scopus Emerald, Elsevier, Sage, Web of Science, Sinta Journal, DOAJ, EBSCO, Google Scholar, and digital reference books. The results of this literature review article are: 1) The use of Face Recognition Technology affects Passenger Satisfaction at PT. KAI; and 2) On Time Service affects Passenger Satisfaction at PT. KAI.References
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